At Trophy SA, we take great care to ensure that all products are of the highest quality and carefully inspected before dispatch.However, if you receive a product that is damaged or defective upon delivery, we will gladly exchange it for you.
1. Exchanges for Damaged or Defective Items
- If your order arrives damaged or defective, please notify us within 7 days of delivery.
To process an exchange, please email info@trophysa.co.za with the following:
Your order number
A clear photo of the damaged or defective item
A short description of the issue
Once verified, we will arrange a replacement item at no additional cost.
2. Conditions for Exchange
Exchanges are only accepted for products that are damaged or defective at the time of delivery.
Products must be unused and returned in their original packaging.
We do not offer refunds or exchanges for any other reasons (e.g., change of mind or incorrect order).
3. Return Shipping
If your exchange is approved, we will cover the return shipping costs for defective or damaged items.
4. Contact Us
If you have any questions about our return or exchange process, please contact us at:
Telephone/Whatsapp
- 021 875 3049